Returns & Personalized Items

Personalized and Custom Products

Personalized, engraved, printed, and made-to-order products are produced specifically for your order. Because they cannot normally be resold, they are generally not eligible for return or exchange for change of mind once production has begun.

Damage, Defects, or Production Errors

If your order arrives damaged, defective, or materially different from the personalization or specifications you approved, contact support@adlunamdesigns.com promptly. Include your order number and clear photos of the item and packaging when relevant. We will review the issue and determine the appropriate replacement, correction, refund, or other resolution.

Non-Personalized Merchandise

Eligibility for returns of non-personalized items depends on the item, its condition, and its fulfillment source. Contact us before sending anything back so we can review the order and provide the correct instructions.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make a reasonable effort to accommodate changes before production begins, but changes may not be possible after manufacturing or fulfillment is underway.

Return Authorization

Do not send a return without contacting us first. Return locations can vary by product and fulfillment method, and unauthorized returns may be sent to the wrong facility.

Approved Refunds

When a refund is approved, it will be issued through the original payment method where possible. The time required for the credit to appear is controlled by the payment provider or financial institution.

Questions

For return, damage, or order-resolution questions, contact support@adlunamdesigns.com and include your order number when available.